Refund policy

Each case is a one-time purchase of monitoring for a fixed period. Your quote records the policy version in force when you pay, and that version applies to your case.

When you get a full refund

• We can’t start your case. If we can’t set up every agreed source within 24 hours after you pay, we stop and refund you in full automatically.
• You cancel early. Cancel within 24 hours after monitoring starts, before we’ve sent a finding, and we refund you in full.
• A source stops working. If any agreed source has no successful check for 72 hours, we offer you a full refund and stop the case. The offer stays open until the case closes.
• Other service problems. Our team can issue a full refund for other problems on our side. Partial refunds aren’t offered yet.

When there’s no refund

• The case ends with no match. You paid for the monitoring period, and it ran.
• You cancel more than 24 hours after the start. Monitoring stops, but the fee isn’t refunded automatically.
• We found a match. The case completed.

How refunds are paid

Refunds go back to the card you paid with, through our payment provider. Your billing page shows a refund as pending until the provider confirms it. Monitoring stops as soon as a refund is accepted.

Contact

Questions about a payment: [support email: not configured].